Shipping policy

Shipping Policy

At Wave District Studio, we work to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed. Business days do not include weekends or holidays.

During high-volume periods, product launches, promotions, or holidays, processing times may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, shipping method, and delivery destination.

Any promotional or free shipping offers will be subject to the terms stated at the time of purchase.

Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

Estimated delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside of our control.

Wave District Studio is not responsible for carrier delays after an order has been transferred to the shipping carrier.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at wavedistrictstudionyc@gmail.com.

We cannot guarantee that shipping information can be changed once an order has been processed or shipped.

Wave District Studio is not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, Wave District Studio is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you have not received it, we recommend checking with household members, neighbors, your building management, or the shipping carrier.

If your package appears to be lost while in transit, please contact us at wavedistrictstudionyc@gmail.com and we will assist you with the next steps.

Damaged Packages

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at wavedistrictstudionyc@gmail.com with your order number and photos of the item and packaging.

We will review the issue and work with you to resolve it.

International Shipping

If international shipping is available at checkout, customers are responsible for any customs duties, taxes, tariffs, or import fees that may be charged by the destination country.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

International delivery times may vary due to customs processing and carrier delays.

Returned Packages

If a package is returned to Wave District Studio because of an incorrect address, failed delivery attempt, refusal, or other delivery issue, the customer may be responsible for any additional shipping costs required to resend the order.